Refund policy

Last updated: August 13, 2026.

This policy explains how FormaDeskCo reviews returns, refunds, and qualifying order problems. It does not replace rights that cannot be excluded under applicable consumer law.

Before ordering

Please review the selected variant, dimensions, compatibility notes, finish, and included parts before checkout. If you are unsure, send the product link, device model, and relevant measurements through our contact page.

No blanket 30-day change-of-mind return

FormaDeskCo does not offer a universal 30-day change-of-mind return. We do not generally accept returns or refunds because a customer no longer wants the product, dislikes the item, selected the wrong size, color, or variant, ordered an incompatible item, duplicated an order, or entered an incorrect address, except where applicable law requires otherwise.

Problems eligible for review

Contact us if an item arrives seriously damaged, is not the item ordered, is missing a component required for normal use, has a demonstrable functional fault, or if the carrier confirms a qualifying loss, return, or abnormal delivery event.

After review, an appropriate resolution may include troubleshooting, a replacement part, replacement goods, a partial refund, a full refund, or another reasonable solution. The available resolution depends on the verified issue, product availability, and applicable law.

Evidence required

Report delivery problems as soon as possible, preferably within seven calendar days of delivery, and provide:

The order number and email used at checkout
A clear photo of the shipping label
Photos of the outer and inner packaging
Photos showing the whole item and the specific problem
A short video when movement, power, connection, sound, or another function is involved
For missing parts, one photo showing everything received

Keep the item, accessories, and packaging until the review is complete. Missing evidence can delay the review or prevent us from confirming the cause.

Do not return an item without authorization

Do not send a product to the address printed on the shipping label. Different products may require different return instructions. If a physical return is required, FormaDeskCo will provide written authorization and the correct address. An unauthorized return may not be identifiable, received, or credited.

Troubleshooting and replacement parts

Some issues can be resolved by reconnecting, charging, adjusting a setting, tightening a component, or replacing one part. We may offer short troubleshooting steps before arranging another resolution. Accepting troubleshooting does not remove any mandatory legal right.

Items that are not automatically defective

Minor color differences caused by screens or lighting
Natural texture or finish variation disclosed on the product page
Normal wear from use
Use outside the stated compatibility range
Damage caused by incorrect installation, modification, accident, or misuse

Cancellations and exchanges

Contact us immediately if you need to cancel or change an order. Once processing begins, a change or cancellation may not be possible. We do not generally provide direct exchanges for preference changes; verified wrong, damaged, or faulty items are handled through the issue-review process above.

Refund timing

When a refund is approved, FormaDeskCo will issue it to the original payment method. Your bank, card issuer, or payment provider may require additional processing time before the funds appear.

Product warranties

Any warranty period or special condition is stated on the relevant product page. We do not apply an unverified blanket warranty period to every product.