Returns, Refunds & Order Issues

Last updated: September 9, 2026.

This policy explains how FormaDeskCo reviews quality issues, returns, exchanges, refunds, and qualifying order problems. It does not replace rights that cannot be excluded under applicable consumer law.

Before ordering

Please review the selected variant, dimensions, compatibility notes, finish, and included parts before checkout. If you are unsure, send the product link, device model, and relevant measurements through our contact page.

30-day quality-issue window

Contact us within 30 calendar days of delivery if an item arrives seriously damaged, is not the item ordered, is missing a component required for normal use, or has a demonstrable quality or functional fault. Include the order number and the evidence listed below. Requests submitted after this period will be reviewed only where applicable law requires or another written product-specific warranty applies.

No blanket change-of-mind return

The 30-day window applies to qualifying quality and order issues; it is not a universal change-of-mind return. We do not generally accept returns or refunds because a customer no longer wants the product, dislikes the item, selected the wrong size, color, or variant, ordered an incompatible item, duplicated an order, or entered an incorrect address, except where applicable law requires otherwise.

Evidence required

Please provide:

The order number and email used at checkout
A clear photo of the shipping label
Photos of the outer and inner packaging
Photos showing the whole item and the specific problem
A short video when movement, power, connection, sound, or another function is involved
For missing parts, one photo showing everything received

Keep the item, accessories, and packaging until the review is complete. Missing evidence can delay the review or prevent us from confirming the cause.

Review and available resolutions

After review, an appropriate resolution may include troubleshooting, a replacement part, replacement goods, an exchange, a partial refund, a full refund, or another reasonable solution. The available resolution depends on the verified issue, product availability, and applicable law.

Return authorization and shipping cost

Do not send a product to the address printed on the shipping label. If a physical return is required, FormaDeskCo will provide written authorization and the correct return address. An unauthorized return may not be identifiable, received, or credited.

The buyer is responsible for return shipping costs unless applicable law requires otherwise or FormaDeskCo confirms a different arrangement in writing.

Refund timing

After an authorized return is received, FormaDeskCo will inspect it and, when the refund is approved, process the refund to the original payment method within three business days. Your bank, card issuer, or payment provider may require additional time before the funds appear.

Items that are not automatically defective

Minor color differences caused by screens or lighting
Natural texture or finish variation disclosed on the product page
Normal wear from use
Use outside the stated compatibility range
Damage caused by incorrect installation, modification, accident, or misuse

Cancellations

Contact us immediately if you need to cancel or change an order. Once processing begins, a change or cancellation may not be possible.

Product warranties

Any warranty period or special condition is stated on the relevant product page. We do not apply an unverified blanket warranty period to every product.