Shipping and After-Sales Support Policy | FormaDesk

Last updated: September 9, 2026.

This policy explains FormaDeskCo shipping charges, order processing, and delivery tracking. Delivery times are estimates and do not replace rights that cannot be excluded under applicable consumer law.

Shipping charge

FormaDeskCo charges a flat shipping fee of USD $5.99 per order.

Order processing

Orders are normally processed within 1–2 business days after payment and order checks are complete. Processing time is separate from transit time.

If an item becomes unavailable before fulfillment, we may contact you about an appropriate alternative, wait for restock when reasonable, or cancel and refund the affected item.

Estimated transit time

Estimated transit time is 7–10 business days after dispatch. This is an estimate, not a guaranteed delivery date. Carrier disruptions, customs review, severe weather, destination conditions, and other events outside our reasonable control can affect delivery.

Separate packages

One order may be divided into multiple packages. Items can leave different fulfillment locations or be ready at different times, so each package may have its own tracking number and delivery date. A split shipment does not create a second shipping charge for the same order.

Tracking information

Tracking is sent to the email address or phone number used at checkout when it becomes available. A tracking number can be created before the carrier records its first scan, so allow a few days for activity to appear.

If tracking has not updated for seven days, or shows a delivery failure, customs hold, returned package, or another abnormal status, contact FormaDeskCo with your order number.

Delivered but not found

Confirm the shipping address, then check safe places, household members, neighbors, reception, or the mailroom. Contact the local carrier and allow 24–48 hours after the delivered scan before requesting an investigation, unless there is clear evidence of loss or theft.

Address changes and cancellation

Review the recipient name, street, unit number, postal code, and phone number before payment. Contact us immediately if something is wrong. Once an order enters processing or shipment, we cannot guarantee an address change or cancellation. Additional costs caused by an incorrect address, refused delivery, or an unclaimed package may be deducted from any available refund where permitted by law.

Duties and import charges

Taxes available to Shopify are shown at checkout. Depending on the destination, customs duties, import taxes, or clearance fees may be charged by local authorities or the carrier and may be the recipient’s responsibility unless checkout states otherwise.